Unfortunately, you cannot "edit," "delete," or "cancel" the Payoneer withdrawal email address on Rubilan. Similarly, you cannot "edit," "delete," or "cancel" Bank Transfers via Payoneer. To modify your Payoneer information, you must engage with Payoneer's support team for assistance.

Since the Payoneer system establishes a secure connection between your email address and your Rubilan account for payment processing, we are unable to provide an "edit" option as available for other payment methods. The mechanisms underlying the other payment methods differ from this approach.

Circumstances that Might Necessitate Changing Your Connected Payoneer Email Address:

You might need to update your connected Payoneer email address if you:

  • Wish to switch to a different account.
  • Need to disconnect an incorrect account.

In either case, the initial step involves reaching out to Payoneer customer support to facilitate the necessary changes. This is because all Payoneer account information is managed within the Payoneer system, separate from Rubilan.

Step 1:

Before contacting Payoneer, gather the following details:

  • Your personal Rubilan ID (available in your profile link, e.g., if your link is http://www.rubilan.com/teacher/12345, then the ID is 12345).
  • The presently linked Payoneer email address.
  • The new or accurate email address.

Step 2:

Contact Payoneer with the aforementioned information and request the disconnection of your account from Rubilan. Here's a link to reach Payoneer's customer service support:

https://payoneer.custhelp.com/app/Contact_us

If possible and convenient, consider placing a phone call to Payoneer customer support:

  • Within the United States* (6:00am-6:00pm EST Mon-Fri)
    • 1-800-251-2521
  • Outside the United States* (6:00am-6:00pm EST Mon-Fri)
    • 1-646-658-3695
  • Within the United Kingdom (6:00am-6:00pm EST Mon-Fri)
    • +44-203-519-1198

Step 3:

Upon receiving confirmation via email that Payoneer has successfully disconnected your account, it's essential to inform Rubilan support. This is crucial to ensure the update reflects in our system. Kindly reach out to Rubilan via email at support@rubilan.com for guidance on this process.

Step 4:

Once Rubilan acknowledges the change, you will need to "create an account or connect" your Payoneer account with your Rubilan account, akin to the initial setup.

Note: If you're seeking to solely disconnect or cancel your Payoneer account with Rubilan, contacting Payoneer suffices for this action. There's no need to get in touch with Rubilan to update anything subsequently. This will revert your Payoneer withdrawal status to the original default state without a linked Payoneer account email.