In response to the growing number of inquiries from users regarding payment issues and withdrawal challenges, we have established a dedicated page where we will furnish the latest updates about alterations in payment system operations in Russia and their impact on Rubilan.

It's important to clarify that Rubilan is not imposing any restrictions on transactions involving Russia. Nonetheless, Rubilan collaborates with payment system providers for the facilitation of payments. Presently, the landscape of international financial policies is undergoing rapid transformations. The anticipated arrival time and processing fees for payments may be influenced by various banking institutions.

We are committed to finding solutions to these challenges. Kindly remain engaged with us to stay informed of vital developments.

May 18, 2022 - 12:00 AM UTC

We are pleased to announce the integration of UnionPay as a payment option for Russian users! You now have the ability to visit the Rubilan website to replenish your credits. It's important to note that this payment method entails an approximately 48-hour processing period. Following the processing, you can utilize the credited funds to schedule lessons.

Notification of your purchase outcome will be communicated via email. Successful top-up purchases will lead to the addition of credits to your wallet. If the purchase is unsuccessful, the funds will be reimbursed to your card. The timing of refunds is contingent upon your bank's processing time, typically ranging from 3 to 5 working days. In exceptional cases, this process might extend up to two weeks, which is influenced by your payment provider. If two weeks elapse without receipt of your funds, please feel free to contact us.

We wish to bring to your attention that the following Russian banks do not support UnionPay transactions:

  • Credit Ural Bank
  • Gazprombank (Open Joint-stock Company)
  • Joint Stock Company Russian Regional Development Bank
  • PJSC "Promsvyazbank"
  • Public joint stock company Post Bank
  • Russian Agricultural Bank
  • VTB Bank (public joint-stock company)

March 23rd, 2022 - 12:00 AM UTC

Payment-Related Update

Commencing from March 10, Visa and MasterCard will suspend operations in Russia by restricting all transactions beyond the country for cards issued by Russian banks. This decision encompasses all international payments, including Google Play, Apple Pay, and direct online transactions. Consequently, payments on Rubilan will also be affected.

Should payment complications arise, we advise you to contact your bank's customer service to ascertain whether the issues stem from sanctions and disconnections from SWIFT.

It's important to acknowledge that the credits you've purchased are securely stored in your account. Your credits remain intact and available for use within the system. We deeply regret the predicament faced by our users in Russia. Our team is diligently addressing this situation, and we are hopeful for a swift resolution.

For Teachers: Withdrawals

As of the present, we are aware that PayPal and Payoneer are temporarily unavailable within the Russian Federation's territory. Consequently, these withdrawal methods are currently inaccessible.

We want to emphasize that the credits you've accumulated on Rubilan as a teacher remain safe within your wallet. Your Rubilan credits will not be subject to freezing or confiscation. We are committed to safeguarding your funds and ensuring the secure withdrawal of your credits.

As new information becomes available, we will promptly update the webpage and communicate potential alternatives as they crystallize.

For any inquiries or additional assistance, please don't hesitate to reach out to our support team at support@rubilan.com.

Rest assured, we are actively seeking solutions to enable your continued journey with us.

March 1st, 2022 - 9:00 AM UTC

Payment-Related Update

If you encounter payment issues, we recommend initially contacting your bank's customer support to ascertain whether any additional charges or restrictions are linked to recent sanctions.

Observations indicate that transactions from the following banks might face cancellations:

  • Sberbank
  • VTB Bank
  • Alfa-Bank
  • Otkritie
  • Sovcombank
  • Novikombank

For Teachers: Withdrawals

We wish to reaffirm that the credits you've earned on Rubilan as a teacher are securely housed in your wallet. Your Rubilan credits will not be subjected to freezing or confiscation. Our team is fully dedicated to ensuring the protection of your funds and the dependable withdrawal of your credits.

As new information arises, we will swiftly update the webpage and apprise you of emerging options.

Should you have any inquiries or require further assistance, please don't hesitate to contact our support team at support@rubilan.com.

Rest assured, we are tirelessly seeking resolutions to enable the seamless continuation of your journey with us.