On Rubilan, adjustments or rescheduling within a 24-hour timeframe prior to a lesson are restricted. Each available time slot of a teacher must be reserved beforehand and can only be booked once.
Should you be unable to participate in a scheduled lesson, it's crucial to promptly inform your teacher as soon as possible. Engage in a dialogue with your teacher to explore the potential for arranging a refund.
Here are the pertinent guidelines:
- Lessons set to occur within the next 24 hours can solely be canceled using the "report a problem" feature after the lesson has concluded. (For detailed instructions, refer to "How to report a lesson problem?")
- In instances where your request for a refund is not mutually accepted, your teacher is entitled to receive the complete payment for the lesson