Rubilan Credits Refund Policy
All authorized payments are considered final, and there will be no provision for cash refunds in cases of purchased Rubilan Credits.
In scenarios where your lesson request is either cancelled by you, declined by an instructor, or allowed to expire (due to lack of confirmation by the teacher within the stipulated time), a full 100% refund will be issued to your Rubilan Student Wallet.
Should you decide to cancel a lesson 24 hours prior to the scheduled lesson time, the corresponding lesson credits will be seamlessly transferred to your Rubilan Student Wallet.
Similarly, if a lesson is cancelled post its scheduled time due to reported issues, and an agreement has been duly reached, the respective lesson credits will be transferred to your Rubilan Student Wallet.
For detailed guidance on reporting a lesson problem, please consult our help page here.
Rubilan Credits Expiration Policy
As long as you maintain an active membership with Rubilan, your earned Rubilan Credits will not face any expiration date.
However, if your Rubilan account remains inactive and records no login activity for a duration exceeding twelve (12) months, the accumulated Rubilan Credits will unfortunately expire.