When you engage new students in discussing their learning preferences prior to their initial lesson, you significantly enhance the likelihood of securing repeat bookings. Let's delve into the reasons behind this strategy.
Firstly, by inquiring about their learning objectives before the initial lesson, you display a genuine commitment to addressing their specific needs. This approach ensures that their first session isn't spent on the mundane process of assessing requirements. Instead, you've proactively tailored the lesson to align with their goals, showcasing your diligence. Consequently, students are more inclined to schedule subsequent sessions, confident in your teaching approach and the anticipated content.
Secondly, initiating contact beforehand exemplifies exceptional customer service and professionalism. Positive feedback has been received by the Rubilan team regarding teachers who proactively gather requirements ahead of time. Such a proactive stance not only instills a sense of value from day one but also underscores your dedication to the teaching profession.
Thirdly, this practice sets you apart from the rest. Rubilan operates under the rule that each student is granted three trial lessons with different instructors. Consider this scenario: a student arranges trial lessons with three teachers. Teachers A and B dedicate 30 minutes to discerning the student's objectives for the initial session. Meanwhile, Teacher C grasps the student's needs in advance, leading to a meticulously prepared, personalized lesson from the outset.
In this scenario, which teacher stands out?
By investing a brief amount of time in pre-lesson communication, you can make a profound impact on your new students. This practice establishes a favorable first impression, fostering a comfortable and relaxed environment for their debut lesson. Moreover, it empowers you to approach the session more confidently. Put this approach into practice to observe its potential influence on rebooking rates.
How can you initiate contact with your students?
For students who haven't yet scheduled a lesson with you, they now must use the "contact teacher" button to submit an inquiry form. This form includes questions related to their learning objectives. You'll find these forms in your messages.
Please prioritize reviewing and responding to these messages, as these students are potential clients who may choose to book a lesson based on your understanding of their needs and your quality of customer service. The questions on the inquiry form can be customized to your preferences under Teacher Settings >> Teacher Profile >> Contact Form. By gaining insights from the form's responses, you can prepare a tailored first lesson for your new student.
Keep in mind that students also have the option to directly book a lesson without filling out the inquiry form. However, we highly recommend initiating conversation with new students about their learning goals, motivation, and language proficiency level after they've requested a lesson with you. This extra step can significantly enhance the quality of your engagement and the potential for successful lessons.