Rubilan expects teachers to be professional and attend scheduled lessons on time. Missed attendance will negatively affect the "Attendance Rate" on a teacher’s profile.

 

If you've missed a lesson, you will be reported by the system. For each report, Rubilan will send a message to the teacher. 

 

1st report

  • The teacher profile will be hidden from the "Find a Teacher" list until the teacher responds to the notice.
  • The teacher's availability status will be changed to "accept lesson requests from current students" (current students and upcoming lessons will not be affected).
  • The teacher can acknowledge the missed attendance and reactivate their profile by clicking a link in the email. This will restore the teacher profile to the "Find a Teacher" list.

 

2nd report

  • The teacher profile will be hidden from "Find a Teacher" list for 7 days.
  • The teacher's availability status will be changed to "accept lesson requests from current students" (current students and upcoming lessons will not be affected).
  • After 7 days, the teacher can change their status to "allow lesson requests from all students".

 

3rd report

  • The teacher profile will be hidden from "Find a Teacher" list.
  • All the students will not be able to request lessons from the teacher's profile for 30 days (upcoming lessons will not be affected)
  • After 30 days, the teacher can change their status to "allow lesson requests from all students".
  • The teacher wallet will be frozen for 30 days.
  • Rubilan staff may cancel upcoming lessons later on if the teacher's account appears inactive and the teacher does not respond to messages.

 

4th report

  • The teacher profile will be deactivated.
  • The teacher wallet will be frozen.
  • All the upcoming lessons will be cancelled and refunded to students.

 

Please note that the Auto-accept feature will be disabled if you missed more than 1 lesson.